Monster Casino Responsible Gambling

At Monster we are committed to safer gambling and to helping you keep play enjoyable and under your control. We place player safety at the centre of everything we do and provide clear tools and guidance so you can manage your activity, time and spend. If you ever feel gambling is becoming a problem, we encourage you to use our controls and to seek support promptly.

Player protection principles

We operate with simple principles: protect under‑18s, verify age and identity where required, detect signs of harm, and take prompt action to reduce risk. Our approach combines automated monitoring with manual reviews so we can act where behaviour suggests someone may be struggling or where regulatory checks are needed.

Activity-control tools

We offer a range of practical tools you can use instantly from your account to manage play. These include deposit and loss limits, session limits, cooling-off periods and self-exclusion. You can enable or change most controls in your account settings, and our team can help if you need assistance.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you place into your account. Limits are applied to all payment methods and take effect as soon as they are confirmed. You can increase a limit only after a cooling-off period, and decreases or removal requests are applied immediately.

Loss limits

Loss limits help you cap net losses over a set period. Choose daily, weekly or monthly loss limits to ensure you do not exceed an amount you are comfortable with. Loss limits are separate from deposit limits and are tracked in your account history.

Time limits and account breaks

Session and time limits allow you to restrict how long you play in one sitting. If you need a break, use our temporary account pause options - these can range from a short time-out to a longer cooling-off period. Time controls are designed to help you step back when needed.

Self-exclusion

If you decide to stop permanently or for a longer period, self-exclusion removes access to your account for the chosen duration. You can self-exclude directly through your account or request assistance from our support team. For UK customers we also support national schemes such as GAMSTOP to enforce exclusion across multiple operators.

Signs of problematic behaviour

Be aware of warning signs such as increased deposit frequency, chasing losses, borrowing to gamble, neglecting daily responsibilities, or hiding play from others. If you notice these behaviours in yourself or someone close to you, consider activating controls or seeking support.

Tips for maintaining control

Set realistic deposit and loss limits, use session timers, avoid gambling when stressed or under the influence, and treat gaming as entertainment only. Regularly review your activity statements and use cooling-off periods if patterns start to change.

Professional help and support organisations

If you need further support, contact organisations such as GamCare, GambleAware or GAMSTOP. These services offer confidential advice, counselling and practical tools to help manage gambling harm. If you would like help setting controls or have concerns about your account, contact our support team and we will assist you compassionately and without judgement.