Data Privacy Policy
Welcome to Monster's Privacy Policy. This page explains how we collect, use and protect personal information when you create an account, play games, place bets or otherwise use our services. We respect your privacy and set out below the types of data we handle, how we use it, and the choices available to you.
Types of data we collect
Personal data
We collect information that identifies you or allows us to contact you, such as your name, date of birth, email address, telephone number and postal address. When you register an account we also record account username, password (stored securely) and any documents you provide to verify identity and address for verification and anti-money laundering checks.
Technical data
Technical data includes device and connection information such as IP address, browser type, operating system, device identifiers, and log data. We may also collect information about your interactions with our site or apps, including game activity, pages visited and errors encountered, to help maintain and improve our services.
Transactional data
Transactional data covers your deposits, withdrawals, bet history, wins and losses, payment method details (card type, e-wallet ID), and currency. We record payment confirmations and related information needed to process transactions and comply with financial and regulatory obligations.
How we use your information
We use data to operate your account, process payments, provide customer support and improve our services. Data is used to verify identity, prevent fraud, carry out responsible gaming checks, and to meet legal and regulatory obligations. We may use aggregated or anonymised data for analytics and service development.
Data protection practices
We employ appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. This includes secure servers, encryption for sensitive data, access controls and regular security reviews. Only authorised staff and third-party providers acting on our behalf have access to personal data as required to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functions, and gather analytics. Some cookies are essential for account security and transaction processing, while others help us tailor content and measure performance. You can manage cookie preferences through your browser or the cookie settings on our site.
User rights
You have rights in relation to your personal data, including the right to access, correct, or request deletion of your information where applicable. You may also object to or request restriction of certain processing, and you can request a copy of your data in a commonly used format. To exercise these rights, contact us and provide enough detail to locate your account.
Access, correction and deletion
To request access, correction or deletion of your data please contact our support team. We will verify your identity before responding and will action valid requests in line with applicable law. Some data may be retained where necessary for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We may share personal data with payment processors, identity verification providers, fraud prevention services, regulatory bodies and other trusted partners who perform services on our behalf. These third parties are contractually bound to protect data and use it only for specified purposes. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will publish the revised policy on our site and indicate the date of the latest update. Continued use of our services after changes are published means you accept the updated terms.