Data Privacy Policy

Monster takes your privacy seriously and this page explains how we collect, use and protect the personal information you provide when using our services. The policy describes the types of data we process, the reasons for processing, your rights and the safeguards we maintain under UK data protection law. Handling of identity checks, payment information and gameplay records is covered so you understand how your details are managed when registering, depositing, playing or requesting support. Contact options for privacy queries are set out at the end of this policy.

Types of data we collect

Account and identity information, technical device data and records of transactions form the main categories of data we collect. Personal details include name, date of birth, address, email and mobile number. Technical data covers IP address, device identifiers, browser and usage logs. Transactional records capture deposits, withdrawals, bet history and payment method details in GBP for UK customers.

Personal data

Identity and contact details are collected to create and maintain your account and to comply with age and identity verification requirements. Sensitive information is only requested where strictly necessary for compliance or fraud-prevention checks, and we limit collection to what is proportionate.

Technical and usage data

Logs and analytics data help us secure accounts, detect abuse and maintain service performance. While analysing play patterns and connection details, we operate safeguards to prevent re-identification beyond the purposes described in this policy.

Transactional data

Payment card details, bank details and records of bets and payouts are processed to administer deposits, withdrawals and any prize payments. Payment data is handled in accordance with card scheme rules and stored only as required for reconciliation and regulatory obligations.

How we use your information

To provide the contractually promised services we process your data for account administration, KYC checks, payments, customer support and dispute resolution. Legal and regulatory obligations require us to retain identity and transaction records, and legitimate interests cover fraud prevention, risk management and platform security. Consent is sought where required for marketing or certain profiling activities.

Data protection and security practices

Industry-standard technical measures including TLS encryption, access controls and network protections are used to secure data in transit and at rest. Access is restricted to authorised personnel and vetted processors. Regular security testing, staff training and incident response plans support our obligation to detect and remediate breaches promptly. Statutory breach notifications will be made to the Information Commissioner and affected individuals where required.

Cookies and tracking technologies

Cookies and similar technologies are used for essential site functions, analytics and to improve security. Options to manage cookie preferences are provided on our site and can also be controlled through browser settings. Third-party analytics and advertising cookies may be used subject to consent where applicable.

Your rights

Access and correction

Individuals can request access to their personal data and ask for inaccurate information to be corrected. Identity verification is required before any disclosure to protect your security.

Deletion and restriction

Requests to erase or restrict processing will be considered in line with legal and regulatory retention obligations. Where data must be retained for compliance, we will inform you and, where possible, limit further processing.

Objection and portability

Right to object to processing based on legitimate interests and the right to data portability apply in certain circumstances. We will respond to valid requests within statutory timeframes and explain any lawful grounds for refusal.

Data sharing and third parties

Service providers, payment processors, identity verification vendors and regulatory authorities may receive data where necessary. Contracts require processors to implement equivalent security and privacy measures. Data sharing for legal compliance or to prevent fraud is executed in accordance with UK law.

Updates to this privacy policy

Policy changes will be published on our site with the effective date. Significant changes affecting your rights will be notified by email where feasible. Archived versions are retained for reference to demonstrate how past processing was conducted.