General Terms and Conditions

These Terms and Conditions set out the rules for using the Monster platform. They explain our relationship with you, describe your responsibilities as an account holder and outline how we operate services such as account verification, deposits, withdrawals and promotions. By using our site and services you agree to comply with these terms and any additional rules published in your account or in relation to specific offers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share login credentials and notify us immediately if you suspect unauthorised access. We allow one account per person, household or payment method unless otherwise agreed in writing. We may suspend or close accounts where we suspect duplicate accounts, abuse, fraudulent activity or breaches of these terms.

Eligibility requirements

To register you must meet applicable age and residency requirements. You confirm that you are of legal age to gamble in your jurisdiction and that you are not located in a restricted country. We will ask for documents to verify identity, address and the source of funds where required. Accounts remain subject to verification and may be restricted until checks are complete.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited activity includes using automated bots, attempting to manipulate outcomes, colluding with other accounts, engaging in chargeback fraud and placing bets or stakes in breach of promotion rules. We reserve the right to reverse transactions, withhold funds or close accounts if we reasonably suspect misuse.

General bonus and promotion rules

All promotions, bonuses and free spins are subject to separate terms which form part of these Terms and Conditions. Promotional offers may include wagering requirements, game contribution restrictions, maximum cashout limits and minimum deposit criteria. Certain payment methods may not qualify for offers. We will publish the relevant terms for each promotion and may withhold or reclaim promotional funds where abuse or breach is detected.

Deposits and withdrawals

Accepted payment methods and minimum deposit and withdrawal amounts are listed in the cashier. A minimum deposit of £10 typically applies. Withdrawals are processed after required verification checks and may be subject to identity and anti-money laundering checks. Processing times vary by method. We may apply limits, temporary holds or fees where permitted and will notify you of any action affecting payouts.

Dispute resolution

If you have a complaint please contact our support team so we can try to resolve the matter promptly. We will acknowledge complaints and provide a response in line with our operating procedures. Where an issue cannot be resolved internally we will explain available escalation routes and any independent adjudication options that may apply.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Material changes will be notified to active account holders by posting a notice on the site or via the registered account email. Continued use of the service after notification constitutes acceptance of the amended terms. For queries about these terms contact us at [email protected].