Stay in Control

Committed to player safety, Monster places responsible play at the heart of our service. Our policies and tools are designed to protect customers in Great Britain and to promote healthy gambling habits. We aim to make it easy for players to control their activity, find help when needed, and understand the resources available. Clear guidance, practical limits, and prompt support form the foundation of our approach to responsible gambling across our site and mobile services.

Our Responsible Gambling Principles

Player welfare guides our decisions and platform design. Transparency, fairness, and proactive protection measures are core to how we operate. Regular reviews of customer activity and ongoing compliance with UK regulations ensure that our actions prioritise safety and adhere to best practice for consumer protection.

Tools to Manage Your Gambling Activity

Deposit and Loss Limits

Customers may set daily, weekly, or monthly deposit limits to control how much is added to their account. Loss limits are also available to cap net losses over specified periods. These controls can be adjusted via your account area and take effect immediately where applicable.

Time Limits and Session Controls

Session reminders and optional time limits help maintain awareness during play. Reality checks display time spent and encourage breaks. Setting session caps can prevent extended play and support healthier habits.

Self-Exclusion and Cooling-Off

Longer-term options include temporary time-outs and self-exclusion, which restrict access for chosen periods and stop marketing communications. Those seeking immediate separation from play can activate exclusion tools from their account or contact support to arrange longer protections.

Recognising Problematic Behaviour

Certain patterns can indicate gambling harm, such as chasing losses, changing financial behaviour, neglecting responsibilities, or sudden secrecy about gambling. Customers, friends, and family should remain alert to these signs and take action early by using the controls we provide or seeking professional advice.

Guidance for Staying in Control

Setting budgets before play, using deposit and time limits, and treating gambling as entertainment rather than a way to make money are practical steps to reduce risk. Keeping contact details current and using the verification and session tools we offer also helps maintain account security and personal accountability.

Accessing Professional Help and Support Organisations

When additional support is needed, we encourage contacting recognised UK services such as BeGambleAware and GamCare for confidential advice and treatment options. Our support team can assist with signposting and implementing safeguarding measures, and we co-operate fully with approved external organisations to ensure customers get the right help.

Contacting Us for Assistance

Help is available through live chat and email for any responsible gambling enquiries or to request limits and exclusions. Our teams aim to respond promptly and to work with customers to implement tailored protections that support long-term wellbeing.